FAQ
How do you grade your pins?
☆ Pins are subject to grading by their OVERALL appearance. One pin may differ in grade from another kind of pin.
Pin grades are as follows:
A Grade/Standard: Best of the batch, almost no flaws, or very minor flaws. Near perfect, only because pins are handmade and this can lead to natural flaws in the pins. Ex: small scratches, minor screen printing flaw that is not discernable unless compared to other pins, etc.*
B Grade: At first glance, the pin may seem almost perfect. Minor, small flaws that can only be noticed if viewed closely/meticulously. This can include but is not limited to small spots, scratches, under filled enamel that is only visible at a certain angle, etc.*
C Grade: Noticeable flaws such as scratches, discoloration, clear dips in the coloring (under filled enamel), etc.*
Seconds Grade or Junk Grade: Very noticeable flaws that can be seen even at first glance. This can include, but is not limited to scratches on the plating, discoloration, chips or missing pieces in the enamel, misplaced enamel color, etc.*
*Subject to shop owner's discretion.
Where do you ship?
☆I ship worldwide from the US! Keep in mind that customs, import taxes, and anything of that nature are of the buyer's responsibility. Please do not request that I alter customs forms so that you do not pay for fees. I could face legal trouble if I do so.
How much is shipping?
Shipping in the US is $3.50 with each additional pin adding .25 to the shipping cost. Canada is $9 with .30 added to the shipping for each additional pin. International orders are $13.50 with .75 added for each additional item. As of now these are the best shipping rates I can do. I hope that in the future and as my shop grows I will be able to offer better shipping rates! Prices vary for sets and other products. ♡
I made multiple orders, can I combine them?
☆ Of course! I have a combined shipping Google form on my LinkTree that you can fill out or you can simply leave me a message when you purchase the second order. Please include the details of the other order you want to combine such as the order number and items.
I ordered something a few weeks ago and it still hasn't arrived!
☆Before sending an inquiry, please make sure that you didn't order a preorder item. Preorders can take anywhere from a couple weeks to months to manufacture! Please be patient. :) If your order was an in stock, then the delay is most likely to do with a problem in the postal system! Give it some time and hopefully your package will arrive. If it does not arrive after a few more weeks, then come into contact with me.
How do you ship orders that have a preorder item?
☆If you ordered a preorder item, you will be receiving your entire order together. If you would like to get your in stocks before your preorder and would pay additional shipping to get it, then please email me at l[email protected]
How long does shipping take?
☆Domestic shipping within the US can take approximately 3-5 days, holidays and busy times throughout the year may cause a delay. International shipping can take from 2-8 weeks depending on where you live!
I don't want my preorder anymore!
☆ You can cancel preorders 24 hours after you place your order. After that, preorders cannot be refunded. Preorders are meant to fund the item so it can be put into production! :)
Can I make a return?
☆All sales are final! The only instance in which a return can be made, is if I sent the wrong item to you, wrong grade, or a mistake was made on my part.
Order mistake?
☆Contact me ASAP at l[email protected] and I will help resolve the issue for you!
Do you offer tracked shipping for stickers?
☆As of now, all stickers will be shipped via stamped mail, unless combined with a pin order.
I never received my package even though it shipped!?
☆Once packages are shipped, they are out of my hands and I am not responsible for them. Any mishandling done on the part of the mail carrier has to be taken up with them as there is little I can do.
My question/s was/were not on this FAQ…
☆Contact me at l[email protected] and I will help resolve the issue as best as I can.
☆Thank you as always for the support!☆
-Karinna
Lupi Pins